Let's review other more common and effective contact methods: If after following these steps you do not manage to contact an agent, AliExpress has other ways of contact as we explained in our article how to contact AliExpress. We recommend you to have everything at hand to make the chat smoother. You will still be able to provide documents such as files, photos or even choose from all your orders to send the order number. The agent will be able to access your order history. If you get an agent who speaks English, ask to speak to an agent in your language and they will put you through to one, if available. Normally the robot itself detects that you are writing from your country and they try to put you with an agent that speaks the same language as you. But in recent years, the platform has made a great effort to improve its presence in other countries, so now there are agents that may speak other languages on AliExpress. In the past, the best way to contact sellers or the platform itself was to speak in English. When you finish the conversation, you can close the chat directly or leave and evaluate the attention of the person who helped you. Usually, you will be put through immediately, although if there are many people in the queue, it may take a few minutes to access a personalized chat. Click on the button or retype it then you will finally be able to talk to an AliExpress customer service agent. Usually, when you see “Talk to an agent” in suggestions, it means that the robot has already understood that it cannot answer your questions. Sometimes the robot will ask you questions again to avoid putting us through to an agent. But if you still need to talk to an agent, type “I want to talk to an agent”. This can be useful in some cases because it can solve your question easily. They will give you a solution based on their FAQ. Use short phrases like “My order has not arrived” or “My card has been declined”… Don't make your question too long because AliExpress will ask you questions to further define your problem and look for the best solution. When you enter the chat, you will have to explain briefly what your problem is. To start, you will have to access the customer service chat. Now, we are going to explain how you can contact an AliExpress customer service agent through their chat, step by step. These tips we have successfully used time and time again when we need an agent to help us with our problems. Here are some real tips on how to get an AliExpress agent to help you. Many of you have told us that it's impossible to get an answer from a real person. However, as in most customer services of large companies, before receiving a response from an agent, you will have to go through the filter of a robot called “Eva” that answers your questions 24 hours a day, 7 days a week. Just click here to start a chat with an agent of the platform. In previous articles, we have explained that you can contact AliExpress if you have a problem with your purchases and you are unable to resolve it with the seller.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |